The new world of robotic process automation, artificial intelligence and machine learning all hold immense promise to change the world of work. However, the underlying assumptions for deploying these capabilities pose a significant risk to the overall success and profitability of the business.
If these machine-based capabilities are primarily focused on cost reduction, then the risk far outweigh the gains.
As the business world increases the demand for responsiveness, reliability and adaptability, processes that are embedded in machine-driven systems become less able to meet those requirements. It is very difficult to uninstall machine-driven processes once they are linked to other systems and processes.
To deal with the inevitable increase in exceptions and out-of-scope system demands, people develop more and more shadow systems to deal with increased variability of demand and accelerated responsiveness. Companies frequently end up with higher operating expense than before RPA was implemented driving declining profitability.
The crucial, and often missing piece, is to design the business system to support the external business strategy before implementing automation. We’ve had managers tell us “we are digitizing our process failures rather than restructuring for success” To insure Robotic Process Automation, Artificial Intelligence and Machine Learning make the whole deliver better results than the parts, management should carefully consider the strategic questions?
Key Issues with Automation
Do we know how automation will drive growth?
Are we automating for efficiency or effectiveness?
Do we truly understand where and how automation will help?
Will automation really make us more flexible and responsive?
Are we embedding bad policies and measures into our automated systems?
We have worked on automation strategy for some of the worlds largest corporations and have developed decision models which enable management to develop a coherent and effective long-term automation strategy. We have partnered with the leading RPA platform – UIPath and we’d be happy to share our perspective with you. The application potential for RPA is more than most managers would expect as shown below:
What You Will Gain
What Your Company Will Gain
Capability to define and deploy a high-impact data and process automation strategy.
Significant cost reduction and productivity gains without jeopardizing long-term agility to respond to changes in market demands.
Demonstrated ability to deliver significant cost savings and labor process automation.
Applying automation where it has the greatest impact on throughput and cost reduction.
If you are concerned about your process automation strategy, don’t hesitate to...